Privacy is a
Human Right.
KopasAI uses Google Gemini, with a backup provider, to write replies. Your business data is stored on Google Cloud in an ASEAN region.
Separate by Account
Each business's data is kept separate by account inside our database, and every request is checked against the account it belongs to. Stored credentials, such as channel tokens, are encrypted with AES-256-GCM.
Replies from Your Catalogue
When a customer asks about a product, the reply uses the name, price, category and stock status from your own catalogue in KopasAI. The AI does not see your customer list, sales or costs.
Backup Provider
Replies are written by Google Gemini. If it does not respond, a backup provider (Groq) answers instead, so customers still get a reply.
Where Your Data Is Stored
Your business data is stored on Google Cloud in the ASEAN Regional Hub. To write a reply, the relevant catalogue fields and the customer's message are sent to our AI providers.
Common Questions.
Is my data safe?
Your data is encrypted at rest and in transit (HTTPS), and stored credentials are additionally encrypted with AES-256-GCM.
Does the AI hallucinate?
Replies are based on your product catalogue, so prices come from your own data. Keep the catalogue up to date, and remember that a customer can ask for a person at any time.