Answers based on
your own catalog.
KopasAI replies to your customers using the products and prices you keep in KopasAI, and steps back when a customer asks for a person.
Customer Message
WhatsApp, Telegram, LINE, Messenger or Zalo OA
Product Lookup
Name, price, category and stock status
Reply Written
Google Gemini, with a backup provider
Reply or Alert
A reply to the customer, or a notification to you
Your Data,
Not Guesswork.
For each reply the AI receives your shop name and up to 30 products from your catalog, with four fields only: name, price, category and whether the item is in stock. It does not see your customer list, your sales or your costs. If a customer asks for a person, the AI stops replying and you are notified.
Real-World Example
Customer: "Do you have the blue batik shirt?"
KopasAI: "Yes, the blue batik shirt is in stock. The price is Rp 185,000."
Illustrative example. The AI sees whether an item is in stock, not how many units are left.
Replies in the Customer's Language
The language of each message is detected, including Indonesian, Malay, English, Chinese, Thai, Vietnamese, Filipino, Burmese, Khmer and Lao. When it cannot be detected, the reply uses the language you set for your shop. Regional dialects are not detected separately.
Where Your Data Goes
Your business data is stored on Google Cloud, in an ASEAN region. To write a reply, the catalog fields above and the customer's message are sent to our AI providers (Google Gemini, with Groq as a backup).
If the Main AI Is Down
If the main AI provider does not respond, the reply is written by a backup provider automatically, so customers still get an answer.
How a Customer Message Is Handled.
1. A customer sends a message
On WhatsApp, Telegram, LINE, Facebook Messenger or Zalo OA — whichever channel you have connected.
2. The AI checks your catalog
It answers from the products and prices you already keep in KopasAI, using only the product name, price, category and whether it is in stock.
3. It replies in the customer's language
When the customer's language can be detected, the reply follows it; otherwise it uses the language you set for your shop.
4. You are alerted when it matters
When a customer complains or asks to talk to a person, you get a notification in the app. When they ask for a person, the AI stops replying in that chat.